How Quickly Can I Expect a Response from Support?Updated 7 months ago

Once your ticket is received our Support Team will immediately get to work!  We're very proud to say that 98% of our responses are typically sent in less than an hour (during business hours) and most times even sooner!  If you don't see our response within an hour please check your spam folder, as it may have landed there.

If you reach out after hours (during the weekend or holidays), we will respond as soon as possible the following business day.

Do you offer weekend support?

Our team currently works Monday through Friday 8am-7pm CST, and take the weekend off, as well as all major holidays.  However, we understand that medical professionals work around the clock, not just 8-7, so our Support Manager regularly checks our Support Queue after hours and does his best to respond to all urgent inquiries as quickly as possible in the order they are received.  The best way to contact us after hours is via email.  Voicemails will be returned the following business day, but we may also email you regarding your voicemail.

Please note that multiple calls, emails, voicemails, and/or form submissions will create duplicate tickets which often delay our ability to provide excellent support.  Your patience is greatly appreciated as we value your time and will do our best to respond as quickly as possible during regular business hours (usually in less than one hour).

How can you contact our team?

[email protected] (quickest response!)

888.364.1202 

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Business Hours: Monday - Friday, 7am-6pm MST

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Do you have a question that's not covered in our Help Center? Email our team and let us know: [email protected]