Have a question? Need assistance? We're happy to help!  You can also visit our Contact Us page via the link at the top of this page.

Our Support Team is standing by, Monday-Friday 7a-6p MST via support@acls.com

Sign In

Contact Us

System Status

ACLS.com

Our Courses

Accreditation Info

New & returning customers - Find all your answers here!

ACLS.com Help Center

Getting Started (FAQs)

I Placed My Order, What's Next?

How Do I Login?

How Do I Launch the Course?

Can I Download/Print the Course Material?

Will I Receive Course Material In the Mail?

How Long Will It Take to Complete the Course?

How Quickly Can I Start the Course?

Is the Course Entirely Online?

How Long Will I Have Access to Complete the Course?

How Do I Download My Receipt?

How Do I Download My Card?

Device Suggestions

Contact Our Support Team

Getting Started

How Do I Purchase?

Where Do I Enter My Coupon Code?

Unable To Checkout

Should I Purchase Certification or Recertification?

Is BLS Included When I Purchase ACLS?

Can I Purchase Courses for Multiple People?

"Ordering for a Group" Message During Checkout

International Purchasing

Do You Offer a Military Discount?

How Can I Refer a Friend to ACLS.com?

Refund Policy Information

Purchasing/Checkout

Are You Accredited By...

"Are You AHA Approved?"

How Many Hours do I Receive for the Course?

Official Accreditation Statement

International Accreditation

My Employer Won't Accept My Certification Card

Will I Receive Course Material in the Mail?

Can I Translate My Course?

How Long do I Have Access to the Course?

Do You Offer Course Extensions?

How Long Does the Course Take to Complete?

Is the Pre-Exam Required?

How Many Attempts Do I Get for the Exam?

Can I Retake the Exam if I Fail?

I Passed the Exam, but It's Giving Me the Option to Retake

I Failed All 10 Attempts for the Exam

Does the Exam Offer Feedback?

Completing the CME/CE Information Module

I Found an Exam/Course Error

PALS Course Syllabus

BLS Course Syllabus

ACLS Course Syllabus

Neonatal Resuscitation Syllabus

Course/Exam Questions

I Finished the Course, but Can't Find My Card

How Long Will the Certification Card be Valid?

How Do I Get My CME Certificate?

ACLS.com Completion Verification (Employers)

I Need to Make a Name Change to My Card

How Long Does it Take to Receive My Physical Card?

What Will My Card Look Like?

Why is Utah on the Back of My Card?

My Employer Denied My Card (Refund Info)

Card/Certificate

General Technical Suggestions

The "Renew" Button Doesn't Work

I Purchased, But Can't Sign In

How Do I Reset My Password?

My Course is Unavailable

I'm Unable to Start My Course

My Exam is Locked

I'm Unable to Submit My Exam

I Can't Find the Survey

Unable to Launch Course (International Learners)

Clearing the Cache in Your Browser

CareerStep Students

Technical Issues

Skills General Information

How Do I Know if I need Skills?

If I Don't Need Skills, How Quickly Can I Get My Card?

What if I Selected Skills by Mistake?

I Selected I Don't Need Skills, but Found Out I Do.

I Travel for My Job -OR- I'm Currently Looking for a Job, Do I Need Skills?

How Do I Download the Skills Form?

How Do I Complete the Skills Evaluation?

How Do I Upload the Completed Form? (Verified Skills)

Skills Evaluations

Admin Quick Guide & Helpful Resources

How Do I Get Started?

How Do I Purchase Additional Vouchers?

Inviting New Members

How do I Add a New Admin?

Assigning Courses For Existing Members

Resending a Pending Invitation

Vouchers For New Group Members

Accepting The Invitation (New Members)

Fast Pace Learners (Getting Started)

New Platform Transition (FAQ's)

How Much Does a Group Account Cost?

What is a Group Account?

What Does a Group Account Provide?

How Quickly Can I Get a Group Account Set Up?

If I Don't Want to Set Up a Group Can We Still Get a Group Rate?

I'm Ready to Create a Group Account!

Setting Up a Group Account

Admin Resources & Group Accounts

Welcome! (A Guide to Our Help Center)

How Quickly Can I Expect a Response from Support?

What Our Customers Say!

Welcome! Here's what you need to know to get started using our platform.

How to purchase steps, coupon code location, checkout issues, and more regarding our purchasing process.

Accreditation information regarding our courses.

How many attempts, entirely online, and other common questions regarding our courses and exams.

Downloading your card, obtaining your CE certificate, information for card verification, and other general questions.

Course issues, exam trouble, device suggestions, password reset, & other technical support.

Basic information and common questions regarding our skills process (if needed).

Helpful information for our group account administrators.

Welcome!  We're so excited that you're here and appreciate your choosing ACLS.com for your certification needs!  Our Support Manager has worked day & night to get this Help Center released and it was designed with YOU in mind. We aim to offer top-not

Welcome! &#xA0;We&apos;re so excited that you&apos;re here and appreciate your choosing&#xA0;<a href="//ACLS.com">ACLS.com</a>&#xA0;for your certification needs! &#xA0;Our Support Manager has worked day &amp; night to get this Help Center released and it was designed with YOU&#xA0;in mind. We aim to offer top-notch support with lightening fast responses like you&apos;ve never had before! &#xA0;Our new Help Center makes that more possible by providing 24/7 support for our valued learners with answers to some of the most commonly asked questions we hear. &#xA0;Have a question or need information after our office has closed? &#xA0;No worries, just visit our&#xA0;<a href="https://acls-support.gorgias.help/en-US">Help Center</a>!<hr>We&apos;ve created sections that include articles based on a variety of topics. &#xA0;For example, the &quot;<a href="https://acls-support.gorgias.help/en-US/articles/skills-evaluations-61706">Skills Evaluation</a>&quot; section has all of the common questions we receive about our skills evaluation process such as &quot;<a href="https://acls-support.gorgias.help/en-US/how-do-i-complete-the-skills-evaluation-210574" rel="noopener noreferrer" target="_blank">How do I complete the skills evaluation?</a>&quot;.<hr>On the homepage of our Help Center (<a href="https://acls-support.gorgias.help/en-US">found here</a>) you can also&#xA0;search for specific keywords or questions to locate helpful articles, but if you have any questions that aren&apos;t covered in our Help Center, please let us know so we can continue to build the knowledge base.<hr>Anywhere you see the orange text is a link that you can click. &#xA0;Some of these links will take you to other articles, and some links will take you to our website and/or sign-in page. &#xA0;Try it out!&#xA0;<a href="https://acls-support.gorgias.help/en-US/articles/getting-started-61656">CLICK HERE</a>&#xA0;to view the &quot;Getting Started&quot; section of our Help Center.<hr>You can contact our Support Team Monday-Friday, 8am-7pm CST at&#xA0;<a href="mailto:support@acls.com">support@acls.com</a>&#xA0;or 888.364.1202.<hr>Helpful Links:<a href="https://acls-support.gorgias.help/en-US/contact-our-support-team-209611">Contact our Support Team</a> <a href="https://app.acls.com/login" rel="noopener noreferrer" target="_blank">Click here to sign into your account</a><a href="https://app.acls.com/ce/documents" rel="noopener noreferrer" target="_blank">Download your certification card (after course completion)</a><a href="https://app.acls.com/ce/documents" rel="noopener noreferrer" target="_blank"> </a><a href="https://app.acls.com/ce/order-history" rel="noopener noreferrer" target="_blank">View your Order History (receipt) </a><a href="https://acls.com/courses/" rel="noopener noreferrer" target="_blank">View the courses we offer </a><a href="https://acls-support.gorgias.help/en-US/articles/accreditation-info-61690">View our Accreditation articles</a>

Once your ticket is received our Support Team will immediately get to work!  We're very proud to say that 98% of our responses are typically sent in less than an hour (during business hours) and most times even sooner!  If you don't see our response

Once your ticket is received our Support Team will immediately get to work! &#xA0;We&apos;re very proud to say that 98% of&#xA0;our responses are typically sent in less than an hour&#xA0;(during business hours)&#xA0;and most times even sooner! &#xA0;If you don&apos;t see our response within an hour please check your spam folder, as it may have landed there.If you reach out after hours&#xA0;(during the weekend or holidays), we will respond as soon as possible the following business day.<hr>Do you offer weekend support? Our team currently works&#xA0;Monday through Friday&#xA0;8am-7pm CST, and take the weekend off, as well as all major holidays. &#xA0;However, we understand that medical professionals work around the clock, not just 8-7, so our Support Manager regularly checks our Support Queue after hours and does his best to respond to all urgent&#xA0;inquiries as quickly as possible in the order they are received. &#xA0;The best way to contact us after hours is via email. &#xA0;Voicemails will be returned the following business day, but we may also email you regarding your voicemail.<hr>Please note that multiple calls, emails, voicemails, and/or form submissions will create duplicate tickets which often delay our ability to provide excellent support. &#xA0;Your patience is greatly appreciated as we value your time and will do our best to respond as quickly as possible during regular business hours (usually in less than one hour).<hr>How can you contact our team? <a href="mailto:support@acls.com">support@acls.com</a> (quickest response!)888.364.1202&#xA0;<a href="https://acls.com/contact-us/" rel="noopener noreferrer" target="_blank">Click here to send us a message!</a>Business Hours: Monday - Friday, 7am-6pm MST<hr><span style="color: rgb(241, 90, 41); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="http://app.acls.com/login" rel="noopener noreferrer" target="_blank">Click here to sign into your account</a><a href="https://app.acls.com/ce/documents" rel="noopener noreferrer" target="_blank">Click here to download your card (after course completion)</a>See what our customers have to say about their support experience:&#xA0;<a href="https://acls-support.gorgias.help/en-US/what-our-customers-say-445863" rel="noopener noreferrer" target="_blank">CLICK HERE</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Do you have a question that&apos;s not covered in our Help Center? Email our team and let us know:&#xA0;<a href="mailto:support@acls.com">support@acls.com</a>

At ACLS.com we aim to offer the best top-notch support with lightning-fast response times like you've never had before!  Our main goal is your satisfaction, and we're very proud to say that around 98% of our responses are sent in less than an hour (d

All articles

Categories