Course issues, exam trouble, device suggestions, password reset, & other technical support.
Follow the steps below to troubleshoot technical issues:. *We recommend NOT using the Canvas Student app to access your course. Use your mobile browser instead such as Safari on Apple devices. We recommend using Google Chrome, Firefox, or Safari (on
For the best experience, we suggest using a desktop computer with Chrome, Firefox, or Safari (Apple devices) as your browser. However, you can also use a tablet or mobile device to access the platform. Microsoft Edge and Internet Explorer tend to exp
Some learners have reported being unable to complete checkout. We sometimes see this issue when a customer is trying to make their purchase using a hospital/doctor's office/clinic internet network. If you are currently at work using the facility's Wi
It's important to note that the Renew button within the accounts has been removed. However, for some reason, a small percentage of learners may still see that button. Our Engineering Team is investigating this issue. If you are signed into your acco
If your account has been inactive for more than three years then our Engineering Team will need to reactivate it. This is done to prevent spam, old, and unused accounts from slowing down our platform. Please reach out to our Support Team to have th
Resetting your password is a quick and simple process! On the sign-in page, simply click "Forgot Password" just below the space where you enter your password. You'll then enter the email address associated with your account. It's important to note,
After completing your purchase, there is sometimes a 2-5 minute delay in the system adding the enrollment. If you don't see your course when you log in, we suggest waiting for a few minutes, logging out, then back in and your course should then be a
We sometimes see this issue if a learner recently changed the email address on their account. If the sync fails, then this update will need to be done manually on the backend by our Engineering Team. Please reach out to our Support Team with both t
If you have trouble starting your exam you'll want to make sure the previous modules have been marked as complete. Click Modules on the left-hand menu and scroll through the modules to ensure all prerequisites have been met. If all modules have succ
If you have trouble submitting your exam, simply signing out of your account and then back in will often resolve that issue. Once signed back in, click Start on your course, click Modules on the left-hand side, scroll down, and click on "Take the Exa
You will be offered the ability to retake your exam regardless of whether you receive a passing or failing score. Some learners may pass, but want to attempt again for a better score. Simply scroll down through the exam review and click the Next bu
The "Provider Card & CME/CE Information" module is required to receive your certification card. Some learners skip this module after the survey. We suggest using a laptop/desktop computer with Chrome, Firefox, or Safari as your browser on a home or p
Unfortunately, some countries block access to our learning platform and/or website, which often causes our courses to not launch or prevents some learners from logging in. ACLS.com has no way of knowing which countries do and don't allow access as t
Clearing the cache in your browser is an excellent way to keep it healthy and running smoothly. Even if you're not using our platform, it's a great habit to develop. Clearing the cache will often eliminate certain issues and slow-running sites. We
We currently partner with CareerStep to provide our Basic Life Support (BLS) course to some of their qualifying students, however, we are unable to provide support for their programs, learning platform, financing, course questions, etc. If you are a
Do you have more questions? Are you having unresolved technical issues? Do you need additional information? Contact our friendly and knowledgeable Support Team!. Once your ticket is received our Support Team will immediately get to work! We're proud