Course issues, exam trouble, device suggestions, password reset, & other technical support.
Follow the steps below to troubleshoot technical issues:. *We recommend NOT using the Canvas Student app to access your course. Use your mobile browser instead such as Safari on Apple devices. We recommend using Google Chrome, Firefox, or Safari (on
For the best experience, we suggest using a desktop computer with Chrome, Firefox, or Safari (Apple devices) as your browser. However, you can also use a tablet or mobile device to access the platform. Microsoft Edge and Internet Explorer tend to exp
Some learners have reported occasionally being unable to complete the checkout process. We sometimes see this issue when a customer is trying to make their purchase using a hospital's/doctor's office/clinic's internet network. If you are currently at
It's important to note that the Renew button within the accounts has been removed. However, for some reason, a small percentage of learners may still see that button. Our Engineering Team is investigating this issue. If you are signed into your acco
If your account has been inactive for more than three years then our Engineering Team will need to reactivate it. This is done to prevent spam, old, and unused accounts from slowing down our platform. Please reach out to our Support Team to have th
Resetting your password is a quick and easy process! On the sign-in page, simply enter your email with which you sign into your account on our platform, click Continue, then click "Forgot Password" just below the space where you would enter your pas
After completing your purchase, there is sometimes a 2-5 minute delay in the system when adding the enrollment. If you don't see your course when you log in after purchasing, we suggest waiting for a few minutes, logging out, then back in and your c
We sometimes see this issue if a learner recently changed the email address on their account. If the sync fails, then this update will need to be done manually on the backend by our Engineering Team. Please reach out to our Support Team with both t
If you have trouble starting your exam you'll want to make sure the previous modules have been marked as complete. If all modules have successfully been completed, click the title of the unlocked module you were last working on then click the Next ar
If you have trouble submitting your exam, simply signing out of your account and then back in will often resolve that issue. Once signed back in, click Start on your course, go into Module #6, and click "Course Wrap-up" to expand, then click the Cour
You will be offered the ability to retake your exam regardless of whether you receive a passing or failing score. Some learners may pass, but want to attempt again for a better score. If you received a passing score, then simply close the exam tab
Once the exam has been completed and submitted you can close the exam tab to return to your course for the "Take the Survey" section. If you have already left the course and signed out of your account you can simply sign back in, click Start/Resume o
The "Provider Card & CME/CE Information" module (in module #7, Course Completion Information) is required to receive your certification card. Some learners skip this module after the exam & survey. We suggest using a laptop/desktop computer with Chro
Unfortunately, some countries block access to our learning platform and/or website, which often causes our courses to not launch or prevents some learners from logging in. ACLS.com has no way of knowing which countries do and don't allow access as t
Clearing the cache in your browser is an excellent way to keep it healthy and running smoothly. Even if you're not using our platform, it's a great habit to develop. Clearing the cache will often eliminate certain issues and slow-running sites. We
We currently partner with CareerStep to provide our Basic Life Support (BLS) course to some of their qualifying students, however, we are unable to provide support for their programs, learning platform, financing, course questions, etc. If you are a
Do you have more questions? Are you having unresolved technical issues? Do you need additional information? Contact our friendly and knowledgeable Support Team!. Once your ticket is received our Support Team will immediately get to work! We're proud