Unable To CheckoutUpdated 7 months ago
Some learners have reported being unable to complete checkout. We sometimes see this issue when a customer is trying to make their purchase using a hospital/doctor's office/clinic internet network. If you are currently at work using the facility's Wifi and unable to checkout then you will need to try purchasing from another device that doesn't use the facility's internet. This issue does not normally provide an error message, however, if you are receiving a specific error please let us know and we'll be happy to further investigate.
We also suggest using Chrome, Firefox, or Safari (Apple devices) as your browser. Microsoft Edge typically causes issues for some customers.
Are you unable to sign in during checkout?
We now offer "Guest Checkout" only which means you won't need to sign in. On the final page of checkout, you can simply enter your email address then click Continue. When your order is placed our system will automatically add the enrollment to the associated account.
If your card is not accepted or declined:
You'll want to contact your financial institution or credit card company. They may have flagged the purchase as a security measure. Unfortunately, once the order is blocked we have no access to the attempted transaction and cannot assist.
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