Unable To CheckoutUpdated 3 days ago
Some learners have reported occasionally being unable to complete the checkout process. We sometimes see this issue when a customer is trying to make their purchase using a hospital's/doctor's office/clinic's internet network. If you are currently at work using the facility's Wifi and unable to checkout then you will need to try purchasing from another device that doesn't use the facility's internet. You may also try purchasing from home using your own personal internet connection. This issue does not normally provide an error message, however, if you are receiving a specific error please let us know and we'll be happy to further investigate. Screenshots are always helpful!
We also suggest using Chrome, Firefox, or Safari (Apple devices) as your browser. Microsoft Edge typically causes issues for some customers.
"I can't sign in during checkout!"
We now offer "Guest Checkout" only which means you no longer need to sign in. On the final page of checkout, you can simply enter your email address associated with your account then click Continue. When your order is placed our system will automatically add the enrollment to the account using the email you provided.
NOTE: If you provide an email during checkout that's not associated with your existing account, our system will create a new account and send you an email to set your new password. If this happens, we are more than happy to merge accounts for you. Just give us a call or email!
"My card was declined/not accepted."
You'll want to contact your financial institution or credit card company. They may have flagged the purchase as a security measure. Unfortunately, once the order is blocked we have no access to the attempted transaction and cannot assist.
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