I'm Unable to Start My CourseUpdated 7 months ago
We sometimes see this issue if a learner recently changed the email address on their account. If the sync fails, then this update will need to be done manually on the backend by our Engineering Team. Please reach out to our Support Team with both the old and new/preferred email so we can make that change across all components of our platform.
If you are receiving an "Access Denied" error with a padlock, please reach out to our Team to resolve the issue. This sometimes happens with older accounts that need to be reactivated.
If you are unable to sign in after purchasing:
If your account has been inactive for more than three years then our Engineering Team will need to reactivate it. This is done to prevent spam, old, and unused accounts from taking up space on our platform. Please reach out to our Support Team to have this task completed. The resolution time is typically within the same business day.