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Card/Certificate

Downloading your card, obtaining your CE certificate, information for card verification, and other general questions.

How Do I Download My Card?

After completing your course, exam, survey, and "Provider Card & CME/CE Information" module your digital card will be generated for download on your account.  The card will also be flagged to print and ship to the address you provided during the CME

I Finished the Course, but Can't Find My Card

You'll first want to make sure all modules within the course have been completed.  This can be done by signing in, clicking Start/Resume, and selecting Modules from the left-hand side. All modules must be completed, including the post-course Survey a

How Long Will the Certification Card be Valid?

Upon completion, and once your card is generated, your certification will be valid for two years from the issue date which will be printed on your card. All sections of the course must be completed (including the CME/CE Information module) for your c

How Do I Get My CME Certificate?

Did you complete the final module after the survey?. To receive the PIM code email for reporting your hours you must submit the form in the very last module (after the survey) labeled "Provider Card & CME/CE Information".  Without completing that fin

ACLS.com Completion Verification (Employers)

If you are an employer or hiring agency looking to verify a certification card or course completion please reach out to our Support Team with the following information:. - Your name, the name of your organization, and your role there (if this informa

I Need to Make a Name Change to My Card

In order for us to make a name change to your certification card and/or account, we will need official documentation of the name change, such as a copy of a marriage certificate or divorce decree, legal name change documents, driver's license (old &

How Long Does it Take to Receive My Physical Card?

If you selected that you want a physical card then they are generally printed within 24 hours and will arrive within 7-10 business days.  The card is printed on a post-card style mailer which can sometimes be mistaken for junk mail so you may want to

What Will My Card Look Like?

Below you'll find a sample copy of what our cards look like.  It's important to note that we only offer our brand of certification, so our cards will not include the name/logo of other companies.  This card is for sample use only. Do you need an AHA

Why is Utah on the Back of My Card?

On the back of the card, you'll see our Training Organization Name, our Training Organization Number, as well as the Training Organization Location.  As our courses are online, the T.O. Location is set to our main headquarters in the state of Utah.

My Employer Denied My Card (Refund Info)

Our courses are accredited and accepted nationwide, but some employers prefer a specific brand of certification. Many employers want their personnel to obtain their certifications through the American Heart Association or Red Cross.  However, they ar

Contact Our Support Team

Do you have more questions? Are you having unresolved technical issues? Do you need additional information? Contact our friendly and knowledgeable Support Team!. Once your ticket is received our Support Team will immediately get to work!  We're proud