My Employer Denied My Card (Refund Info)Updated 9 months ago
Our courses are accredited and accepted nationwide, but some employers prefer a specific brand of certification.
Many employers want their personnel to obtain their certifications through the American Heart Association or Red Cross. However, they are not an accrediting body and can not approve, accredit or certify courses. Our certification cards do not include any AHA branding as our courses are not AHA courses. We are a different company and cannot provide their brand of certifications, however, our courses are based on the same guidelines and standards used by the American Heart Association set forth by ECC and ILCOR. It is the sole responsibility of the learner to find out if their employer will or will not accept our certification.
We understand that some employers have a preference when it comes to the brand of certification they will accept. If your course has been completed and your employer denied your certification card, please email our Support Team with the following information within 90 days of course completion:
- Your name & order number (as it appears in your order confirmation email)
- The name of your employer
- The name & contact information (email AND phone number) for the supervisor, compliance department, or HR department that has denied the card.
Once the information above has been received, we will submit and process your refund request.
You can reach our Support Team at [email protected]
Some learners have success in getting their certification accepted by presenting our "Official Accreditation Letter" to their employer.