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Course/Exam Questions

How many attempts, entirely online, and other common questions regarding our courses and exams.

Is the Course Entirely Online?

Our self-paced, self-instructed courses are completely online for most learners (including all course material), however, a hands-on skills checkoff form is available, if needed, but is not required in all cases.  We obtain your shipping address duri

Will I Receive Course Material in the Mail?

No.  Once your place your order you'll gain access to our platform where you'll find all of the necessary material to complete the course and pass the exam. There's no need to wait for any printed material as everything is online.  We obtain your shi

Can I Download/Print the Course Material?

Currently, due to copyright and distribution agreements with our Content Development Team, we are unable to offer a printable or downloadable version of our course material or exam.  We pride ourselves on having a course 100% online, but we aim to of

How Quickly Can I Start the Course?

Immediately after placing your order you will receive an email with additional information on accessing your course.  Didn't receive this email? Check your spam/junk folder.  If you are an existing learner, you can sign in at ACLS.com. As a general r

How Do I Launch the Course?

Once signed in, you'll click Start on your course, scroll down, click the orange Start Course button, and continue through the course via the Next button in the bottom right corner of each page.  If you don't see an orange "Start Course" button, scro

How Long do I Have Access to the Course?

Once purchased, your course(s) will be valid and available on your account for two years giving you this time to complete the course.  You'll also maintain the ability to review your course material and complete the practice exam, however, the final

Do You Offer Course Extensions?

Once purchased your course(s) will be active and available on your account for two years during which time you have access to complete your course(s).  We do not offer course extensions. Please note, if your course expired more than 30 days ago then

How Long Does the Course Take to Complete?

From start to finish, most learners set aside at least four hours to complete the didactic online program.  As the course and exam are both self-paced, you can take a break and return later or finish the course in one sitting.  If you exit the exam y

Is the Pre-Exam Required?

Our pre-exam completion is required to move forward in the course.  It will allow you to see the exam structure and how it functions.  The questions used in the practice exam are provided from the same pool of questions in the final exam and your sco

How Many Attempts Do I Get for the Exam?

You are given 10 attempts for the final exam and must receive an 80% or higher to pass.  Most of our learners complete the exam within an hour, but there is no time limit so be sure to take your time to read the questions and answers carefully.  The

Can I Retake the Exam if I Fail?

You are given 10 attempts for the final exam and must receive an 80% or higher to pass.  Most of our learners complete the exam within an hour, but there is no time limit so be sure to take your time to read the questions and answers carefully.  The

I Passed the Exam, but It's Giving Me the Option to Retake

You will be offered the ability to retake your exam regardless of whether you receive a passing or failing score.  Some learners may pass, but want to attempt again for a better score.  Simply scroll down through the exam review and click the Next bu

I Failed All 10 Attempts for the Exam

Our accreditation requires remediation if the final exam is failed 10 times.  Please reach out to our Support Team and provide them with your name, email on your account, and the course name then our Clinical Program Director will call and/or email y

How Many Hours do I Receive for the Course?

The number of hours you'll receive depends on the course you complete.  We've provided a helpful table below with that information:. *If the image above does not load, click "CE Credits-Hours" below to download the chart:. Click here to view addition

Does the Exam Offer Feedback?

Upon completion and submission of the final exam, you'll have the ability to view feedback for the answers selected incorrectly.  This is especially useful if the exam is failed. NOTE: You will be offered the ability to "take the quiz again" regardle

Completing the CME/CE Information Module

The "Provider Card & CME/CE Information" module is required to receive your certification card. Some learners skip this module after the survey. We suggest using a laptop/desktop computer with Chrome, Firefox, or Safari as your browser on a home or p

I Found an Exam/Course Error

We recently launched brand new courses and we try our best to catch every error or incorrect clinical information, but unfortunately, an error may be missed on occasion. We take all error reports very seriously. In order to accurately address the par

PALS Course Syllabus

Our Pediatric Advanced Life Support (PALS) course provides a comprehensive understanding of how to assist pediatric patients suffering from a cardiopulmonary emergency. Our PALS training and certification is nationally accredited and built on the lat

BLS Course Syllabus

By registering for your Basic Life Support (BLS) certification class with ACLS.com, you’ll learn everything you need to know and gain the necessary knowledge about current practices while doing it online and on your own schedule. You’ll have all the

ACLS Course Syllabus

Our Advanced Cardiovascular Life Support (ACLS) online certification course is designed specifically for healthcare professionals, so you can learn or refresh your training on the most up-to-date life-saving techniques, allowing you to manage and res

Neonatal Resuscitation Syllabus

A Neonatal Resuscitation certification through ACLS is an excellent option for anyone in the medical field who needs to certify or recertify. Any medical professional working in Labor and Delivery and the NICU, Neonatal Intensive Care Unit, should ha

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