Admin Quick Guide & Helpful ResourcesUpdated 6 months ago
Being an administrator on a group account can be a lot of responsibility, but we're here to walk you through each step of the process. Our Support Manager also created a friendly quick guide for our admins. You can download that PDF below:
Click HERE to view a video tutorial of an Admin account
How Do I Get Started?
Once our Support Manager has added you to the group as the admin, you will receive an invitation email (which sometimes goes to spam). Once you accept the invite and create your account you'll have access to the group. You can simply sign in at www.ACLS.com (top right corner) and click your organization name to view your members and vouchers.
To Purchase Additional Vouchers:
Please send a request to [email protected] and include your group name, how many of each voucher you will need, and whether you need the certification or recertification version.
- For example, "I am with Group Hospital and we need 3 BLS Certification and 2 ACLS Recertification vouchers.
We will then add those vouchers to your group account and send an invoice for the added vouchers based on our quantity pricing. Keep in mind that only those listed as admins on the account can request vouchers. Admins are typically supervisors or someone in a management position who has the authority to make financial decisions on behalf of the facility. If someone requests a voucher who is not listed as an admin, we will have to deny their request and reach out to you for confirmation. You can invite an admin to your account or you can contact our Support Team and we can do that for you.
To Invite New Members:
Sign in, click your organization name and click Invite Members, enter their email address (or multiple emails separated by a single space), select the course you would like to send/assign, then click Send Invitations. Those will be placed at the bottom as a Pending Invitation. You can also assign new administrators to the group who will then have the same permissions and access as your account.
Assigning Courses for Existing Members:
Click the Pencil icon (edit) to the right of their name to view courses and certifications. Click Add next to Current Courses (or Current Enrollments for some older accounts), select the course, and click the red Sign Up button. The new course will be added to their account and they will be able to sign in and start the course. It's important to note that existing members will not receive an invitation. An existing member can sign in at ACLS.com to work on their course once it's been assigned.
Resend a Pending Invitation:
Scroll to the bottom of the page and click the Envelope icon to the right of the email address (next to the trashcan/delete icon) and the invite will be resent. You can also delete the pending invitation with the Trashcan icon and the voucher will be added back to the available list. Perhaps a member would prefer a different email address be used; you can delete the pending invite and send another using the preferred email.
Vouchers for new members:
Vouchers will not be removed from the list of available vouchers until the invite has been accepted and the account created. Once they have created the account the voucher will no longer be available to assign. Some email providers (like Google and Yahoo) often send our emails directly to spam/junk folders so you may want to tell any members with pending invites to be expecting that email. Those emails will come from [email protected].
Accepting the Invitation:
Once accepted via the invitation email, they will be taken to a new window and prompted to either Create Account or Sign In (if they were added to the group using an existing ACLS.com account). Once this process is done they will be ready to take their course!
To return to their account your members will want to log in directly through our website. It's important to note that after the "Accept Invitation" link has been used to set up their account it will no longer be a valid link.