Refund Policy InformationUpdated a year ago
Customers have the right to rescind their purchase and receive a full refund via email or phone request within three (3) business days from the day they submit an online purchase.
The right to rescind is void if the certification card has been obtained after course completion.
Certification Acceptance:
Customers seeking a refund due to an employer not accepting their certification card issued by ACLS.com must follow the steps below. If these steps are not followed within ninety (90) days of course completion, a refund will not be awarded.
We understand that some employers have a preference when it comes to the brand of certification they will accept. If your employer denied your certification card, please email our Support Team with the following information:
- Your name & order number (as it appears in your order confirmation email)
- The name of your employer
- The name & contact information (email AND phone number) for the supervisor, compliance department, or HR department that has denied the card.
Once the information above has been received, we will submit and process your refund request.
Customer Responsibility:
It is solely the responsibility of the customer to verify that ACLS.com’s programs meet the parameters for their county, state, or national continuing education requirements. Some regions and/or employers may require additional courses, specific certification brands, and hours beyond the offering of ACLS.com, and it is the responsibility of the customer to determine this before purchasing.
You can reach our Support Team at [email protected]
CLICK HERE to view our official refund policy on our website.