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Admin Resources & Group Accounts
Helpful information for our group account administrators.
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Admin Quick Guide & Helpful Resources
Being an administrator on a group account can be a lot of responsibility, but we're here to walk you through each step of the process. Our Support Manager also created a friendly quick guide for our admins. You can download that PDF below:. Click H
How Do I Get Started?
Thanks for choosing ACLS.com for your certification needs. We're excited to work with you and your team!. After your onboarding is complete you should have received an email invitation from [email protected]. Once you have accepted the invite and cre
How Do I Purchase Additional Vouchers?
Vouchers are used to assign courses to your team and adding vouchers is a quick and simple process. In order to add those to the group account we need the following information emailed to [email protected]:- Group/Organization Name (as it appears on t
Inviting New Members
Sign in, click your organization name, then scroll down and click Invite Members, enter their email address (or multiple emails separated by a single space), select the course you would like to send/assign, and then click Send Invitations. Those will
How do I Add a New Admin?
In order to become an admin on your account, a current group administrator will need to provide you with access to the administrative rights. If you are already in the group then the current admin can click the pencil/edit button to the right of you
Assigning Courses For Existing Members
For existing members, sign in, click your organization name and on the Members Page click the Pencil icon (edit) to the right of their name to view courses and certifications. Click Add next to Current Courses (or Current Enrollments for some older a
Resending a Pending Invitation
To resend an invitation for a new member, scroll to the bottom of the page and click the Envelope icon to the right of the email address (next to the trashcan/delete icon) and the invite will be resent. You can also delete the pending invitation with
Vouchers For New Group Members
Vouchers for new members will not be removed from the list of available vouchers until the invite has been accepted and the account created. Once they have created the account the voucher will no longer be available to assign. Some email providers (l
Accepting The Invitation (New Members)
We've provided some helpful information below regarding accepting your pending invitation!. It's important to note that if you already have an account you will not be able to create another one. You can follow these basic steps to connect your accou
Fast Pace Learners (Getting Started)
We are very excited to team up with Fast Pace Health to provide their staff with certification courses such as ACLS, BLS, etc. You have been enrolled in your course per the request of Fast Pace (possibly as part of your new employee onboarding proce
New Platform Transition (FAQ's)
We have great news to share! We are in the process of transitioning our current platform to a better, faster, and improved platform with updated courses! No need to worry, as we've included some questions and answers below regarding this change. You
Contact Our Support Team
Do you have more questions? Are you having unresolved technical issues? Do you need additional information? Contact our friendly & knowledgeable Support Team!. Once your ticket is received our Support Team will immediately get to work! We're proud t